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Category Archives: Mobile Message Client Care
SMS for Customer Service Means Happy Customers and Happy Employees
The only thing worse than hearing these words, “All customer service representatives are currently helping other customers. Please hold,” is the elevator music and long wait time that follow. At last there is a solution to the client assistance dilemma … Continue reading →
Posted in mobile, Mobile Marketing, Mobile Message Client Care, SMS, Text Message Marketing, Text Messaging
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Tagged call, center, customer, message, mobile, SMS, support, Text
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